One Week Until the Chinese New Year Holiday: Please Ensure to Arrange the Following Tasks in Advance.
Holiday Email Notification
Holiday emails should cover the following four points:
- Holiday dates
- Resumption of work date
- Which tasks may be delayed or cannot be handled
- Emergency contact information
Holiday Email Template:
Dear Customers,
Please be informed that our company will be closed for the Chinese New Year holiday from [Holiday Start Date] to [Holiday End Date]. Normal business operations will resume on [Resumption Date].
Any orders placed during the holidays will be processed starting from [Resumption Date]. To avoid any potential delays, we kindly encourage you to place your orders in advance. The shipping cut-off date is [Shipping Cut-off Date].
We sincerely apologize for any inconvenience this may cause. For urgent matters, please feel free to contact us via email at [Email Address] or by phone at [Phone Number].
Thank you for your continued support and cooperation throughout the past year. We wish you a prosperous and successful New Year in 2025!
Best regards,
[Your Name]
[Your Position]
[Your Company Name]
Website Announcement
Posting a holiday notice on the company website is essential. The announcement should clearly state the holiday dates, ideally using a dedicated banner or a scrolling GIF to attract customers' attention.
If the company has its own B2B platform, a prominent holiday announcement should also be posted to ensure customers receive the information in a timely manner.
Announcement Template:
Dear Customers,
Please be informed that our company will be closed for the Chinese New Year holiday from [Holiday Start Date] to [Holiday End Date]. Normal business operations will resume on [Resumption Date]. Any orders placed during this period will be processed starting from [Resumption Date].
We deeply appreciate your support and trust over the past year. Wishing you a prosperous and joyful 2025!
Best regards,
[Your Company Name]
Setting up an Auto-Reply Email
To ensure customers are informed about the holiday and to avoid unnecessary misunderstandings, it is recommended to set up an auto-reply email. If there are urgent matters during the holiday period, this email will inform them how to get in touch.
Auto-Reply Email Template:
Hello,
Thank you for your email. Our company will be observing the Chinese New Year holiday from January 24 to February 4. During this period, our office will be closed, and response times may be delayed.
However, I will be checking my emails periodically and will respond to urgent inquiries as quickly as possible. For immediate assistance, please contact me directly at [Phone Number].
Thank you for your understanding, and we appreciate your patience.
Best regards,
[Your Name]
[Your Position]
[Your Company Name]
Production Progress Tracking
For third-party production or logistics tasks, it is important to confirm progress in advance. Especially for factory orders, confirm production schedules and resumption dates. If shipping is involved, verify the ship dates, free container days, and local customs holidays. This information will help better plan the work and avoid last-minute rush after the holiday, ensuring smooth resumption of work.
Information Backup
Information backup is crucial and should be divided into two parts:
- Customer Information Backup: Ensure that all orders being processed and related documents are backed up and can be accessed from a phone or computer at any time.
- Work Information Backup: Organize the unfinished work before the holiday by priority to ensure quick follow-up after resumption, reducing post-holiday workload.
Stay Informed
Although work will slow down during the holiday, it’s important to stay informed about market dynamics, particularly exchange rates, shipping conditions, and policy changes. The holiday period can also be a good time for strategic adjustments and future planning, so it’s best not to disconnect entirely.
Lastly, we wish everyone an early Happy Chinese New Year! May all your wishes come true in the coming year, and we hope your business thrives and grows!
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